Privacy Policy

ZargoLogix International Inc. ("ZargoLogix", "we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, services, or interact with us.

This policy applies to all visitors to www.zargologix.com, clients, prospective clients, employees (except where a separate employee privacy notice applies), suppliers, and any other individuals whose personal data we process.

1. Who We Are

ZargoLogix International Inc. is the data controller for personal data collected through this website and our services. We are incorporated in the State of Nevada, USA, with our registered address at USA Parkway, Sparks, Nevada 89434, USA.

For EU/EEA residents, our EU Representative is ZargoLogix Europe B.V., Wilhelminakade 909, 3072 AP Rotterdam, Netherlands.

2. Personal Data We Collect

Data you provide directly

• Contact details: name, email address, phone number, company name, job title
• Account information: username, password (hashed), account preferences
• Shipment data: cargo descriptions, origin/destination addresses, consignee/shipper details
• Financial information: billing address, payment method details (processed by PCI-compliant payment processors — we do not store card numbers)
• Communications: enquiries, support tickets, correspondence via email, telephone, or live chat
• Recruitment data: CV, work history, qualifications (if applying for a role)

Data collected automatically

• Technical data: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, time spent, links clicked, referring URLs
• Location data: approximate location derived from IP address
• Cookie data: session and analytics cookies (see Section 8)

Data from third parties

• Business partner data: company information from public registers and business databases
• Social sign-in: if you use Google OAuth to log in, we receive your name and email
• Analytics providers: aggregated usage data from Google Analytics and similar tools

3. How We Use Your Data

• To provide our services: process bookings, arrange freight, handle customs, issue invoices, and fulfil our contractual obligations to you
• To communicate with you: respond to enquiries, provide shipment updates, send invoices and documents
• To improve our services: analyse usage patterns, conduct research, develop new features
• To comply with legal obligations: customs declarations, tax records, AML/KYC checks, regulatory reporting
• For marketing: send newsletters and updates where you have consented or where we have legitimate interest (you can opt out at any time)
• For security: detect fraud, prevent abuse, maintain the security of our systems
• For recruitment: assess job applications, conduct background checks where required by law

4. Legal Basis for Processing (GDPR)

• Contract performance: processing necessary to deliver our logistics services to you
• Legal obligation: customs, tax, anti-money laundering, and regulatory compliance
• Legitimate interests: improving our services, direct marketing to existing clients, security and fraud prevention
• Consent: newsletter subscriptions, non-essential cookies, certain marketing activities

5. How We Share Your Data

We share personal data with third parties only where necessary and always under appropriate contractual safeguards:

• Carriers and agents: airlines, shipping lines, trucking companies, customs agents required to fulfil your shipment
• Customs authorities: government customs and border agencies as required by applicable law
• IT and cloud providers: hosting, CRM, analytics, and communications platforms (all under DPA)
• Payment processors: PCI DSS-compliant payment providers for invoice settlement
• Professional advisers: lawyers, auditors, and insurers under confidentiality obligations
• Group companies: ZargoLogix subsidiaries and affiliates for operational purposes

We do not sell your personal data to third parties.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy:

• Client account data: duration of the business relationship plus 7 years (tax and legal requirements)
• Shipment records: 7 years from shipment date (customs and regulatory requirements)
• Marketing data: until consent is withdrawn or 3 years after last interaction, whichever is earlier
• Recruitment data: 12 months after the recruitment process concludes (unsuccessful applicants)
• Website analytics: 26 months (anonymised aggregated data retained indefinitely)

7. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data where there is no legal basis for continued processing
• Restriction: request we limit how we use your data in certain circumstances
• Portability: receive your data in a structured, machine-readable format
• Object: object to processing based on legitimate interests or for direct marketing
• Withdraw consent: where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact our Data Protection Officer at dpo@zargologix.com. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

8. Cookies

We use cookies and similar tracking technologies on our website. For full details of the cookies we use, their purpose, and how to manage them, please see our Cookie Policy.

9. International Data Transfers

ZargoLogix operates globally. Your personal data may be transferred to, and processed in, countries outside your jurisdiction, including countries that may not have equivalent data protection laws. Where this occurs, we ensure appropriate safeguards are in place including:

• EU Standard Contractual Clauses (SCCs) for transfers outside the EEA
• Adequacy decisions where applicable
• Binding Corporate Rules within our group

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL/TLS encryption, access controls, regular security audits, and staff training. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you via email (if you are a registered user) and update the "Last updated" date above. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact & Data Protection Officer

Data Protection Officer:
ZargoLogix International Inc.
USA Parkway, Sparks, Nevada 89434, USA
Email: dpo@zargologix.com
Phone: +1 (949) 942-1129

For EU/EEA residents, you may also contact our EU Representative:
ZargoLogix Europe B.V., Wilhelminakade 909, 3072 AP Rotterdam, Netherlands
Email: eu-privacy@zargologix.com